FAQ

Products

What if i get an allergic reaction?
If you know you're allergic to certain ingredients please send us an email to sumusubeauty@gmail.com or check the product description. We have the ingredients to every product on our website. 
We recommend that you test the product on a small area of your skin if you are unsure.
If a reaction does occur please discontinue using the item and seek medical advice. We do apologise if any products do give you an allergic reaction. However, Sumusu Beauty are not liable for any reactions that may occur. 
 
How do i use a product i bought from your website?
Please look in the product description of each item. We have a 'How to use' guide to help everyone. If you are still unsure, please send us an email or message us on Instagram/Facebook, we are happy to answer any questions!
 

Shipping

How long does it take for my item to be dispatched?
1-2 business days from our Melbourne warehouse
 
How long does shipping take?
Generally shipping varies on your location. See below for shipping times. (please note these are just estimates created by third-party service providers)
Victoria: 2 business days
Interstate: 5 - 7 business days
International: 7 - 14 business days
 

Returns

What is your returns policy? 
We offer returns on all unopened products purchased from our website. 
*please note return postage is at buyers expense
 
Who do i contact if i am not satisfied with my order?
Drop us an email at sumusubeauty@gmail.com and we will attend to your enquiries as soon as possible! We aim to please.